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FAB Quest, owned and operated by passionate Hot Rod enthusiasts!

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Customer Service

Payment Options and Policies

 

PayPal Payments

 

At checkout you will be forwarded to a secure PayPal/FAB Quest web page to complete the transaction. Login to your PayPal account and follow the prompts. If you do not have a PayPal account, the option to create one will be given.Once the transaction is complete you will be given the option to return to FAB Quest. PayPal payments are instantaneous. You can expect an order confirmation email from FAB Quest shortly thereafter. Production will be begin immediately.

Check Payments

Business Checks, Cashiers Checks, and Personal Checks are accepted. Orders will be delayed 10 business while your check clears. NO EXCEPTIONS! You will earn a 2% discount for paying by check on most products. Discount does not apply TCi Chassis or Frame orders.

Payment instructions will be sent by email but are duplicated here. Send your payment, printed order confirmation, and contact information to the following address:

FAB Quest Inc.
3656 Research Way
Unit #34
Carson City NV 89706

IMPORTANT: Please notify our sales staff to expect your payment by mail.

Bank Wire Transfer Payments

Detailed payment instructions will be sent to you by email once your order is received. You will be notified by email when your payment is received. Wire transfers are guaranteed by the FDIC and the funds are transferred instantly. Production begins immediately once payment is received in full. You will earn a 2% discount for paying by Bank Wire Transfer.

Credit Card Payments

We accept – Visa, Master Card, Discover and AMEX. At checkout you will be forwarded to a secure PayPal/FAB Quest web page to complete the transaction. You will NOT be required to have a PayPal account to use your credit card. You will NOT be charged any service fee by PayPal. We will only ship to the exact address listed on the credit card billing statement unless you call FAB Quest and speak to one of our customer service representatives for approval to use an address not listed on your credit card billing account. You may checkout first but your order will be held until verbal contact has been made.

PLEASE NOTE: We take our credit card policy very seriously and must do so to protect our customers and FAB Quest from unauthorized credit card use. If we feel a Credit Card is being used in a fraudulent way, we will contact the authorities. USING A CREDIT CARD IN A FRAUDULENT MANNER IS A FELONY!

Pricing

Prices are subject to change without notice. We will do our best to notify inquiring customers of any expected changes before their order is placed. Once an order has shipped, the price cannot be adjusted.

FAB Quest is located in Nevada. Nevada Residents will be charged sales tax. The amount will depend on which county you reside. Tax rates and polices are subject to change at any time without notice.

Order Processing
Order processing will take place 7:00 to 5:00 Pacific Standard Time, Monday-Friday. Orders placed after hours or over weekends and holidays will be processed on the next business day. If you place an order and do not receive an order confirmation within a few seconds please contact us by email, sales@fabquest.com or by phone and we will investigate quickly. Order fulfillment will vary from product to product. Some items will ship the following day while others may be "built to order" such as TCI frames and may take 3 weeks to complete before shipping. We will have information provided within each products description so as to inform the customer as to what to expect. Most items will ship in 1-3 business days once payment has been received (checks will be held for 10 business days before releasing an order to ship). Delays or back ordered product status will be emailed to the customer as the information is provided to us. Please be patient, as we are often at the mercy of our suppliers and their chain of communication may not be as responsive as FAB Quests standards would like to dictate!


Shipping
UPS - FedEx - USPS - DHL are all used at various times. Package size and weight will often determine the carrier used. We will search for the lowest cost shipping options that ofter reliable service. Most of our products are heavy and will be only offered at Ground Service. Some items will be available for faster shipping services such as 2 Day and Next Day Air. Please inquire and adjustments can be made after checkout if applicable. Tracking numbers will be provided by email whenever possible.